**I want to show you a screenshot, just that there are too many pieces of PII (Personally Identifiable Information) like Account number, Name and transaction amount, so instead of telling me to blot them out, why not try it out here.** Below is a cross-section of the kind of chat I’ve had with Leo Follow through on the conversation with Leoīy following through on the conversations with Leo, I was able to complete 3 transactions that I would have had to visit a branch for or used either online banking or USSD technology. Just as you will expect from a customer service agent.ģ. If you are a first time user, it sends you an introductory message (in a bid to set you up interactively), while, if you are a returning user, it sends you something similar but perhaps, with a touch of familiarity. We believe the idea behind this is that a user triggers the Leo bot by sending it a message and it replies accordingly. “, it continues on another line, “Do you have a UBA Bank account?”. Like so:įor instance, I sent “get started” and it replied with “Hello Benjamin! I am Leo, and I can help you send money, buy airtime, check your balance and more.

It will bring up a profile, simply, click on it. In your Facebook Messenger, search for UBA Chat Banking like you are searching for a friend. Here is a step-by-step process on how to access and interact with Leo. Usually, in doing this, the chatbots are usually given the personas of humans.įor instance, in Leo’s case, it is a male figure (LOL, the irony). The goal of a ChatBot is for users to not know whether it is a robot or human responding to them, hence, passing the Turing Test. In plain English, it is “a computer program designed to simulate conversations with human users, especially over the Internet”, according to the online Google dictionary. If you do not believe, try it out after reading this!

However, it is believed that the Leo chat app will work on any phone that Messenger runs on.

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